In a recent discussion about e-mail subject lines I was asked by a colleague if she should always put the client's name in it. "I want the recipient to know it's about my client," she said. "No," I snapped a bit too tartly, "you want the recipient to open the e-mail." After all, the message isn't going to matter if the e-mail isn't opened in the first place. E-mail subject lines are the subject of great interest. Google "subject lines," in fact, and in .22 seconds 981,000 results appear (including one from the Romance Writing Book Club message board - for them, however, even subject lines are all about love, decolletage, long walks along the beach, and square-jawed studmuffins on white horses). Like love and romance, though, subject lines are worth struggling over because the potential payoff is so big. Here's some advice for the subject linelorn among you, in no particular order: * Write it after you've composed the body of your message - Even if you know what you're going to write about, after you've completed the text the tone or viewpoint may be different than what you'd planned. Waiting to write the subject line allows you to be more specific and nuanced. * Summarize the thrust of the message. Example: Cocktails resched to Friday 7 p.m. * Focus on what's in it for the reader: Example: Here's the data on Iowa you wanted * Keep it short. A study conducted last year by e-mail monitoring company Return Path showed that subject lines with 49 or fewer characters had click-through 75 percent higher than for those with 50 or more. * Be specific - Not "Newsletter #4" but "Newsletter #4: Tips for spring cleaning" * Avoid words that "sell" like "free," "buy," and "call now" - they're like flares to spam filters. * Have someone else write it - You'll be surprised at how effective this can be. * Avoid dates in case it gets cut off - March 26 could appear as March 2 depending on the recipient's setup. * Avoid: "Hi" and "FYI" * Don't let your subject line be your message - It's confusing to recipients because they think something's missing (it's like when someone says something is attached and there's nothing there, you're, like, huh?) * Change the subject line if the topic of the e-mail itself has changed, though include the original subject line in brackets if you can. Example: "Here's your mtg info [Re: We won the account!] source: http://wordwise.typepad.com/blog/2007/03/subject_to_chan.html